Autoload - Always enough money on your card

We’re giving you a free meal!

All new Autoload members  will receive a one-time bonus of €5.00!
This amount will be loaded onto your card after registration.

What is Autoload?

Everyone has experienced this before: You’re standing at the cash register, ready to pay, and there’s not enough balance on your card. Behind you, the lineup is getting longer, and longer…

This won’t happen anymore with Autoload. As soon as your balance is used up, or if your balance falls below your pre-determined minimum amount, you’ll be asked at the cash register if you want to reload your card. If you agree, your pre-determined amount of money will be loaded onto your card -without using cash or your bank card. If you don’t agree, nothing will be loaded onto your card.

Autoload is

  • easy
    In order to use Autoload, you must only register your card once
  • safe
    You decide the minimum balance when the card should be reloaded. You can also decide the reload amount and when your card is reloaded. Every time your card is reloaded, you will receive a receipt at the cash register.  This way, you’ll always have an overview of your transactions. You can also see all card transactions listed on the online card portal.
  • fast
    With the balance reload directly at the cash register, you no longer have to use the EC machines or stand in line at the Service Points. This way, you’ll save time and can enjoy your meal faster.

How does Autoload work?

1. Registration

In order to use the service, you must register online or at one of our Service Points or in one of our cafeterias. 
In order to register online you have to get your login-dates at the card-upload-machines in the Mensa Rempartstraße.

If you want to register at the Service Point or in a cafeteria you will have to bring your chip card and bank card with you. You give the Studierendenwerk authorization for direct debit and specify the reload amount. After registration, you will receive your log-in detail for the online card service. Here you will always have an overview of all your transactions and you can cancel or block your card.

2. Reloading

Example: You specify a minimum card limit of €5.00 and a reload value of €20.00.

You’re standing at the cash register and are paying for your meal. During the transaction, your card balance goes under the minimum limit of €5.00. Without reloading, your card balance would only be € 1.75 after payment.

Therefore, you will be asked at the cash register if you want to load more money onto the card.

If you agree, your card will be immediately loaded with €20.00 and your new balance will be €21.75. Your bank account will be debited €20.00. You will then receive a receipt to show that your card has been reloaded.

Note: If you do not wish to load more money onto your card, we will not reload it.

This way you always have enough credit on your card and can enjoy your meal times.

Important:

In order to prevent misuse, only one automated reload is allowed per day. In case your card is lost, you can block your chip card online at the card portal or at one of our Service Points. Blocking the card automatically blocks the direct debit authorization and internet access.

 

By the way: Autoload can also be used with PayPal!

At registration, you will receive your card number and your password for the online card portal. Here you can:

- View your transactions
- Change your load amount and minimum limit
- Leave comments about your dining experience
- Block your card

Online Card Portal

Newsletter