Information for incoming tenants

Together with the contract you got a note with the contact details for the dormitory administration as well as the responsible facility manager of your dormitory.

You can contact the facility manager in person or by phone during the indicated office hours or by email. If you have questions regarding the contract, please contact the relevant staff member of the dormitory administration.

Pick up of the keys in summer-semester 2026:

for the dormitories in Freiburg 
01.04.2026                       10.00 a.m. - 06.00 p.m.
02.04.2026                        08.30 - 11.30 a.m. and 01.30 - 06.00 p.m.
03.04.2026 (holiday)        Only by Digisafe!

06.04.2026 (holiday)        Only by Digisafe!
07.04. – 09.04.2026         01.00 – 03.30 p.m.
10.04.2026                       08.30 – 10.30 a.m.



From 13.04.2026 after making an appointment with the facility manager or during the office-hours.

If it is not possible for you to collect your key during the facility managers’ office hours or during the extended office hours, you can make use of our so-called Digisafe that you can find at almost all of our student residences and into which the key can be deposited. A fee will be charged for this service, which has to be registered at least 3 days in advance.

It's also possible to authorize a person to collect your keys. You will find an authorization for key-collection on our website for this purpose.
The authorized person hast to present the printed (!) filled in/signed authorization during the office-hours of the facility-manager in order to receive your keys.

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for the dormitories in Offenburg (semester start 1.3.)
2.3.2026: 12.30 p.m - 2.30 p.m.
in the office of the facility manager, Zähringerstraße 36b
after 2.3. during office hours or by making an appointment
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for the dormitories in Kehl (semester start 1.3.)
2.3.2026: 8.00 - 10.00 a.m.
in the office of the facility manager, Kinzigallee 3
after 2.3. during office hours or by making an appointment
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for the dormitories in Furtwangen (semester start 1.3.)
2.3.2026: 8.00 - 11.00 a.m. and 1.00 - 3.00 p.m.
in the office of the facility manager, Großhausberg 6
after 2.3. during office hours or by Digisafe
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for the dormitories in Villingen-Schwenningen 
2.3.2026: 10.00 a.m. - 2.00 p.m. and 1.4.2026 10.00 a.m. - 2.00 p.m.
in the office of the facility manager, entrance next to the building Schrambergerstraße 28 - 30 (old building)
beside the mentioned dates please contact the facility manager at least 3 days before moving-in
after 02.03.26 / 1.4.26 during office hours or by making an appointment. Tel.: 07723/9379012