Information for incoming tenants

Together with the contract you got a note with the contact details for the dormitory administration as well as the responsible facility manager of your dormitory.

You can contact the facility manager in person or by phone during the indicated office hours or by email. If you have questions regarding the contract, please contact the relevant staff member of the dormitory administration.

Pick up of the key for moving-in: 
Normally you can pick up the key in the office of the facility manager during the consultation hours. The earliest move-in date is the day of the beginning of the rent contract.

Moreover we offer extended opening hours during the semester start. 

Pick up of the keys in winter-semester 2023:

for the dormitories in Freiburg (semester start 1.10.) 
02.10.2023 from 10.00 a.m. - 6.00 p.m.
04. - 06.10.2023 from 8.30 a.m. - 11.30 a.m. and 1.30 - 3.30 p.m. 
09. - 13.10.2023 from  1.30 - 3.30 p.m.

From 16.10.2023 after making an appointment with the facility manager or during the office-hours.

If it is not possible for you to collect your key during the facility managers’ office hours or during the extended office hours, you can make use of our so-called Digisafe that you can find at almost all of our student residences and into which the key can be deposited. A fee will be charged for this service, which has to be registered at least 3 days in advance.

Digisafe service will not be offered Oct. 1 2023!

It's also possible to authorize a person to collect your keys. You will find an authorization for key-collection on our website for this purpose.
The authorized person hast to present the printed (!) filled in/signed authorization during the office-hours of the facility-manager in order to receive your keys.

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for the dormitories in Offenburg (semester start 1.9.)
1.9.2023: 12.30 a.m - 3.00 p.m.
in the office of the facility manager, Sankt-Martin-Straße 71
after 1.9. during office hours or by making an appointment
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for the dormitories in Kehl (semester start 1.9.)
1.9.2023: 8.00 - 10.00 a.m.
in the office of the facility manager, Kinzigallee 3
after 1.9. during office hours or by making an appointment
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for the dormitories in Furtwangen (semester start 1.9.)
1.9.2022: 8.00 - 11.00 a.m. and 1.00 - 3.00 p.m.
in the office of the facility manager, Großhausberg 6
after 1.9. during office hours or by Digisafe
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for the dormitories in Villingen-Schwenningen 
1.9.2023: 10.00 a.m. - 2.00 p.m.
2.10.2023: 10.00 a.m. - 2.00 p.m.
in the office of the facility manager, entrance next to the building Schrambergerstraße 28 - 30 (old building)
beside the mentioned dates please contact the facility manager at least 3 days before moving-in